INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What's the policy for refund?

Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.

What's the policy for model replacement and return?

For product defects: VR eBikes will do its best to service you and provide tech support to fix simple issues. VR eBikes will also provide the replacement parts necessary and cover the entire repair fee associated with the damages.

For shipping damages: VR ebiks will do its best to service you and provide all the parts necessary and cover the service costs.

What is the warranty period for the eBike?

All bikes are covered under our 1-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)

What are the payment methods?

We offer the following payment methods:

Credit/debit card payment: VISA, Master Card, American Express, Diners Club, Maestro, Discover, and JCB.

Why the payment failed?

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defence against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't decline.

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